Frequently asked questions
How do I book a space?
Browse available spaces on the explore page, select your date and time, and complete checkout. You'll receive an access code before your session.
What is the cancellation policy?
Cancellation policies vary by listing — flexible, moderate, or strict. The policy is displayed on every listing page before you book.
How do I get access to the space?
Most spaces use a digital access code sent to you before your session. The method (keypad, lockbox, or host on-site) is detailed on the listing.
How much does thrml charge?
Guests pay a 12% service fee added to the listing price at checkout. Listing your space is free — hosts keep 88% of each booking.
Can I list my own wellness space?
Yes. Visit the Become a Host page to list your sauna, cold plunge, infrared room, or other wellness space. Setup takes about 10 minutes.
Is thrml available in my city?
thrml is currently live in Seattle, with more cities coming soon. Browse the explore page to see what's available near you.
How do I contact support?
Visit the Support page and submit a request. We respond within 24 hours.
What does the Verified Host badge mean?
A Verified Host has completed government-issued ID verification through our payments partner, Stripe. This confirms the host's identity but does not verify the safety, quality, or condition of their space. Hosts are also required to attest to carrying appropriate liability insurance. See our Disclaimers for details.