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thrml

Terms of Service

thrml Wellness Marketplace — usethrml.com

Version: v1.1·Effective: October 9, 2026

Please read these Terms of Service carefully before using the thrml platform. By accessing or using our services, you agree to be bound by these terms.

  1. About thrml thrml LLC ("we," "us," or "our") operates an online peer-to-peer marketplace that connects independent wellness space owners ("Hosts") with individuals seeking access to private wellness experiences ("Guests"), including but not limited to saunas, cold plunge tubs, infrared light therapy, float tanks, contrast therapy, PEMF therapy, hyperbaric chambers, and halotherapy spaces. thrml is a technology platform and marketing service - we do not own, operate, manage, or control any of the wellness spaces listed on our platform.

  2. Acceptance of Terms By creating an account, listing a space, making a booking, or otherwise using the thrml platform, website, or mobile application, you confirm that you have read, understood, and agree to these Terms of Service, our Privacy Policy, and any additional guidelines or policies posted on the platform. If you do not agree, you must not use the platform. These Terms apply to all users, including Guests, Hosts, and visitors.

  3. Eligibility You must be at least 18 years of age to use the thrml platform. By using our services you represent and warrant that: You are at least 18 years old You have the legal capacity to enter into a binding contract You are not prohibited from using the platform under applicable law All information you provide is accurate and current

  4. The thrml Platform - Marketplace Role thrml provides technology infrastructure, booking tools, payment processing facilitation, and marketing services. thrml acts solely as a marketplace intermediary and is not a party to any agreement between a Host and a Guest. Specifically: thrml does not own, manage, or inspect any listed wellness spaces thrml does not employ Hosts and is not responsible for their conduct thrml does not guarantee the quality, safety, suitability, or legality of any listing thrml is not responsible for any personal injury, property damage, or loss arising from a booking The contract for the provision of a wellness experience is formed directly between the Host and Guest. thrml's role is limited to facilitating the transaction and providing platform services.

  5. Host Terms 5.1 Listing Requirements By creating a listing on thrml, Hosts represent and warrant that: You have the legal right to offer the described space and services The space complies with all applicable local, state, and federal laws, permits, and zoning requirements All descriptions, photos, amenities, pricing, and availability are accurate and not misleading You maintain any required business licenses, health permits, or certifications The space is safe, clean, and properly maintained at all times You will provide the agreed access code or entry method to confirmed Guests

5.2 Host Responsibilities Hosts are solely responsible for: The safety and condition of their wellness space Compliance with applicable health, safety, and zoning regulations Maintaining valid liability insurance appropriate for hosting paid guests. Hosts warrant that such coverage is in place when they list and remains in place for as long as their listing is available for booking. thrml reserves the right to request proof of coverage at any time, and any false warranty, lapse in coverage, or failure to provide requested proof is grounds for immediate listing suspension or removal. Responding to Guest inquiries and messages in a timely manner Honoring confirmed bookings Managing their own tax obligations arising from hosting income

5.3 Prohibited Listings Hosts may not list spaces that: Are not legally owned or authorized for short-term rental or hosting Contain false, misleading, or inaccurate information Violate any applicable law or regulation Present known health or safety hazards

5.4 Host Payouts Hosts receive payment through Stripe Connect. thrml retains a platform service fee from each transaction. Hosts are responsible for completing Stripe's identity verification and onboarding requirements before receiving payouts. thrml is not responsible for delays caused by Stripe's verification processes or banking systems.

  1. Guest Terms 6.1 Booking and Access By making a booking, Guests agree to: Use the wellness space only for its stated purpose and within the booked time window Treat the space and any equipment with care and respect Follow all Host-provided instructions, protocols, and access requirements Arrive and depart within the booked time slot Not exceed the stated maximum guest capacity Not bring unauthorized guests

6.2 Health Responsibility Guests acknowledge that wellness modalities such as sauna, cold plunge, infrared therapy, float tanks, hyperbaric oxygen therapy, and related services carry inherent physical risks. By booking through thrml, Guests represent that they: Are in suitable physical health to participate in the selected wellness activity Have consulted a licensed medical professional if they have any health conditions, are pregnant, or have concerns about participation Assume full personal responsibility for any health-related outcomes See the Disclaimers section of this document for further detail.

6.3 Property Damage Guests are responsible for any damage caused to a Host's space or equipment during their booking. thrml reserves the right to charge the Guest's payment method on file for documented damages reported by the Host.

  1. Disclaimers

7.1 No Medical Advice thrml is a marketplace for access to wellness spaces. thrml is not a healthcare provider, medical practice, or wellness practitioner, and nothing on the platform — including listing descriptions, Host communications, or any content provided by thrml — constitutes medical advice, diagnosis, or treatment. The wellness modalities offered through the platform (including sauna, cold plunge, infrared therapy, float tanks, contrast therapy, PEMF therapy, hyperbaric chambers, and halotherapy) are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always seek the advice of a licensed physician or qualified health provider with any questions regarding a medical condition or before beginning any wellness activity, particularly if you are pregnant, nursing, have a cardiovascular condition, low or high blood pressure, a respiratory condition, are taking medication, or have any other health concern.

7.2 Assumption of Risk You understand and acknowledge that wellness activities booked through the platform carry inherent risks, including but not limited to risks associated with extreme heat and cold exposure, dehydration, fainting, slips and falls, drowning or near-drowning in immersion environments, adverse reactions, and aggravation of pre-existing conditions. By booking and participating, you voluntarily assume all such risks, whether known or unknown. This assumption of risk is in addition to, and does not replace, any waiver you agree to at the time of a specific booking.

7.3 No Warranty The platform and all listings are provided "as is" and "as available." To the maximum extent permitted by law, thrml disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. thrml does not warrant that the platform will be uninterrupted, secure, or error-free, or that any listing is accurate, safe, lawful, or suitable for your needs. thrml does not endorse any Host or listing.

7.4 Third-Party Conduct thrml is not responsible for the acts, omissions, conduct, or condition of any Host, Guest, or third party, or of any wellness space. Any dispute regarding a space or a session is between the Host and the Guest, subject to thrml's resolution process described in §8.

7.5 Health Data Information you provide about your health is handled as described in our Privacy Policy and, for Washington and Nevada residents, our Consumer Health Data Privacy Policy.

  1. Payments, Fees, and Refunds 8.1 Pricing Pricing is set by Hosts and displayed on each listing. thrml adds a platform service fee at checkout which is shown transparently before payment is confirmed.

8.2 Payment Processing All payments are processed through Stripe. By making a payment you agree to Stripe's Terms of Service. thrml does not store credit card information.

8.3 Cancellations and Refunds Cancellation and refund terms are determined by the Host's cancellation policy displayed on each listing. thrml's general platform cancellation policy is:

Cancellations made more than 48 hours before the session start time: full refund minus the platform service fee. Cancellations made within 48 hours of the session start time: no refund, unless the Host cancels or the situation falls under thrml's resolution policy below. Host cancellations: full refund to the Guest, including the platform service fee.

In addition, thrml operates a resolution process that may issue full or partial refunds, account credits, or other remedies in cases including access failures, spaces materially not as described, billing errors, documented safety concerns, or Host non-compliance. Where a Guest reports a safety incident or injury, thrml's policy is to prioritize the Guest's wellbeing, which may include an immediate refund pending review. thrml reserves the right to resolve disputes in the Guest's or Host's favor at its reasonable discretion consistent with this policy.

  1. Access Codes and Keyless Entry Where a listing uses access codes for entry, thrml provides an automatically generated access code to the Guest upon booking confirmation. Guests must: Keep access codes confidential and not share them with unauthorized individuals Use access codes only for the booked session window Report any access issues to the Host immediately thrml is not responsible for access issues arising from Host-side technical failures, lock malfunctions, or code errors beyond our platform controls.

  2. Marketing and Social Media Promotion As part of thrml's marketplace services, we may promote Host listings across thrml's owned social media channels, email marketing, and digital advertising at our discretion. By listing on thrml, Hosts grant thrml a non-exclusive, royalty-free license to use listing photos, descriptions, and associated content for marketing purposes on behalf of the Host. Hosts may opt out of social media promotion by contacting hello@usethrml.com. thrml does not guarantee any specific level of marketing exposure, bookings generated, or revenue from promotional activities.

  3. Reviews thrml allows Guests to submit reviews of Host spaces after a completed booking. By submitting a review, you agree that: The review is based on your genuine first-hand experience The review does not contain false, defamatory, or misleading statements You grant thrml the right to display and moderate the review thrml reserves the right to remove reviews that violate these terms or our community guidelines.

  4. Intellectual Property The thrml name, logo, platform design, and proprietary technology are owned by thrml and protected by applicable intellectual property laws. You may not use our brand assets, copy our platform design, or reproduce our content without prior written permission. Host-submitted content (photos, descriptions) remains owned by the Host. Hosts grant thrml a license to use this content as described in Section 10.

  5. Prohibited Conduct Users of the thrml platform may not: Circumvent the platform by arranging bookings directly with Hosts or Guests to avoid platform fees Submit false, fraudulent, or misleading information Use the platform for any unlawful purpose Harass, threaten, or harm other users Attempt to reverse engineer, scrape, or interfere with the platform Create multiple accounts for deceptive purposes

  6. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, thrml LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, ANY BOOKING, OR ANY WELLNESS ACTIVITY, EVEN IF thrml LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. thrml LLC's total aggregate liability to any user for any claim arising out of or related to these Terms or use of the platform shall not exceed the greater of (a) the total fees paid by you to thrml in the twelve months preceding the claim, or (b) one hundred US dollars ($100). Nothing in this section limits or excludes liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, or personal injury caused by a Party's own gross negligence or willful misconduct.

  7. Indemnification You agree to indemnify, defend, and hold harmless thrml LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the platform; (b) your listing or booking of a wellness space; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

  8. Dispute Resolution Any disputes arising out of or relating to these Terms or the thrml platform shall first be addressed through good faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Washington. You waive any right to a jury trial or class action proceeding.

  9. Governing Law These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles.

  10. Modifications thrml reserves the right to modify these Terms at any time. We will notify users of material changes via email or prominent notice on the platform. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms.

  11. Termination thrml reserves the right to suspend or terminate any user account at its sole discretion, with or without notice, for violations of these Terms or conduct deemed harmful to the platform or its users.

  12. Severability If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed, and the remaining provisions shall continue in full force and effect.

  13. Force Majeure thrml shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, power or internet failures, third-party service outages, labor disputes, or governmental actions.

  14. Contact For questions about these Terms of Service, contact us at: hello@usethrml.com